Return, Refund & Cancellation Policy – Rayvon Store

At Rayvon Store, we aim to provide our customers with a smooth and reliable shopping experience. Please read our Return, Refund & Cancellation Policy carefully before placing an order.

1. Order Cancellation Policy

• Customers may request cancellation within 12 hours of placing an order.

• Cancellation requests received after 12 hours may not be accepted if the order has already been processed, packed, or shipped.

• To request cancellation, please contact our customer support team with your order number and registered contact details.

• Orders that have already been shipped cannot be cancelled through the standard cancellation process. Please refer to our return policy for eligible cases.

2. Return Policy

• Returns are accepted only for products that are eligible for return under the applicable product listing and this policy.

• Customers must report a damaged, defective, incorrect, or missing product within 48 hours of delivery.

• Customers may be required to provide clear photographs or an unboxing video as evidence to help us verify the issue.

• Products must be unused, undamaged, and returned with their original packaging, accessories, tags, manuals, and other included items, wherever applicable.

• Products damaged due to misuse, mishandling, unauthorized repairs, or normal wear and tear may not qualify for a return or refund.

• Products marked as non-returnable on their product pages are not eligible for change-of-mind returns, subject to applicable consumer rights.

3. Refund Policy

Refunds may be considered in the following circumstances:

• A defective, damaged, or incorrect product is verified and approved for a refund.

• An order is cancelled within the permitted cancellation period and the cancellation is accepted.

• An order cannot be fulfilled by Rayvon Store.

• A return is approved in accordance with this policy.

Once a refund is approved, it will generally be initiated within 5–7 business days. The time taken for the amount to appear in the customer's account may depend on the bank, payment provider, or financial institution.

Refunds for prepaid orders will generally be processed to the original payment method. For partial-payment orders, the eligible refund will be calculated based on the amount actually paid and the applicable refund terms.

4. Important Policy for Partial Payment / Partial COD Orders

For orders placed using a partial-payment or partial COD option, the customer pays an advance amount online and pays the remaining balance at the time of delivery.

• The advance payment confirms the customer's order and commitment to accept delivery.

• Customers are expected to accept delivery and pay the remaining balance when the order is delivered.

• If a customer refuses to accept a partial-payment order without a valid reason after dispatch, the advance amount may be forfeited to cover applicable shipping, return-to-origin (RTO), handling, and other reasonable costs, to the extent permitted by applicable law and the disclosed payment terms.

• The forfeiture clause does not apply automatically to verified cases involving a defective or incorrect product, material order discrepancies, failure by Rayvon Store to fulfil its obligations, or other circumstances where a refund is legally required.

• If a customer needs to cancel an order, they should contact our support team within the 12-hour cancellation window, before dispatch wherever possible.

• Customers are advised to review the order details, delivery address, product specifications, and total payable amount carefully before completing a partial payment.

Important: By selecting the partial-payment option, customers acknowledge these terms, subject to applicable consumer protection laws.

5. Damaged, Defective, Incorrect, or Missing Products

If you receive a damaged, defective, incorrect, or incomplete order:

1. Contact us within 48 hours of delivery.

2. Provide your order number and a description of the issue.

3. Share clear photographs or an unboxing video, if available.

4. Our team will review the request and provide the next steps.

Depending on verification and product availability, we may offer a replacement, return, refund, or another appropriate resolution.

6. Non-Returnable Items

Unless otherwise required by applicable law, the following may not qualify for return:

• Products explicitly marked as non-returnable.

• Products damaged due to customer misuse or mishandling.

• Used products that are not eligible for return under the relevant product terms.

• Products returned without essential accessories or original packaging, where these are required for verification.

Nothing in this section limits any mandatory rights available to consumers under applicable law.

7. Return Shipping Charges

• If a return is approved because the product was defective, damaged, incorrect, or the issue was attributable to Rayvon Store, we will communicate the appropriate return-shipping arrangement.

• For other approved returns, the customer may be responsible for return-shipping charges where permitted by law and disclosed in advance.

• Shipping charges already incurred may not be refundable for customer-requested cancellations or change-of-mind returns, except where a refund is required by applicable law.

8. Order Delivery and Refused Shipments

Customers are requested to provide accurate delivery details and remain available to receive their orders.

Repeated failed delivery attempts, incorrect addresses, or refusal to accept an order may result in cancellation of the shipment.

For partial-payment orders, refusal without a valid reason may result in the advance amount being applied toward reasonable, documented costs, subject to the terms in Section 4 and applicable law.

9. Contact Us

For cancellation, return, or refund requests, please contact:

Store Name: Rayvon Store
Website: https://rayvonstore.com
Email: support@rayvonstore.com
Phone/WhatsApp: +91-8750163666
Business Address: Unit No-1112, T3, Golden I, Tower 3, Techzone 4, Greater Noida, Gautam Buddh Nagar, Uttar Pradesh, 201308, India.

Please include your order number in all communications so our team can assist you efficiently.

Rayvon Store reserves the right to verify return and refund requests and apply this policy consistently, subject to applicable laws and consumer rights.