Refund policy

At Rayvon Store, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under this policy, you may request a return within 7 days of delivery.

1. Eligibility for Returns

To be eligible for a return:

The return request must be raised within 7 days of receiving the order.
The product must be unused and in its original condition.
The product must be returned with its original packaging, box, tags, accessories, manuals, warranty cards (if applicable), and other items supplied with the order.
The product should not show signs of misuse, damage, alteration, or excessive wear.
Proof of purchase/order details must be provided.

Products that do not meet these conditions may be rejected.

2. Damaged, Defective or Incorrect Products

If you receive:

A damaged product
A defective product
A wrong product
A product that is materially different from the product ordered

please contact us within 48 hours of delivery.

Please provide:

Order number
Clear photographs of the product
Photographs of the packaging
A short video, where reasonably required, showing the issue

After verification, Rayvon Store may arrange a replacement or refund, as applicable.

For an approved damaged, defective, or incorrect-product return, Rayvon Store will bear the applicable return shipping cost.

3. Change-of-Mind Returns

Returns for reasons such as change of mind, ordering the wrong product, or simply not liking the product may be accepted within the 7-day return window provided the product is unused and in its original condition.

For such approved returns, the customer may be responsible for the return shipping charges.

4. Non-Returnable Items

Returns may not be accepted for products that:

Have been used, worn, modified, or damaged after delivery.
Are missing original packaging, accessories, tags, or other supplied components.
Have been damaged because of improper handling or misuse.
Are returned after the 7-day return period.
Cannot be verified as having been purchased from Rayvon Store.

Products specifically identified on the product page as non-returnable are also excluded, subject to applicable consumer rights.

5. Return Request Process

To request a return, contact us at:

Email: rayvonwatches@gmail.com

Please include:

Subject: Return Request – [Order Number]

and provide:

Order number
Customer name
Product name
Reason for return
Photos/videos where applicable

Our team will review the request and provide return instructions if the return is approved.

Please do not ship a product back without receiving return instructions from Rayvon Store.

6. Return Inspection

All returned products are subject to inspection after receipt.

If the product is found to meet the conditions of this policy, the approved refund will be processed.

If the returned product is used, damaged, incomplete, or does not match the reported reason for return, the return may be rejected.

7. Refunds

Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

For approved refunds:

Prepaid orders will generally be refunded to the original payment method.
For COD orders, we may request valid bank-account/UPI details to process the refund.
Refund processing will normally begin within 5–7 business days after the returned product passes inspection.
The time taken for the amount to appear in your account may vary depending on your bank/payment provider.

Any applicable non-refundable delivery charges or return shipping charges will be handled according to the circumstances of the return and the information provided at the time of purchase.

8. Exchanges

Exchange requests may be considered for eligible products, subject to availability and approval.

If the requested replacement product is unavailable, Rayvon Store may offer a refund instead.

9. Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

10. Important Product Information

Customers are encouraged to carefully review the product description, specifications, images, size, colour, features, warranty information, and other details before placing an order.

Rayvon Store represents products accurately and does not knowingly misrepresent the brand, authenticity, specifications, or characteristics of any product offered for sale.